Privacy

Who runs ChatArcade

ChatArcade is run by an individual, not a company. The operator is responsible for the data described here and is who you contact about it.

Operator

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Contact

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What we store

When you sign in with Kick or Twitch we receive and keep your account id, display name, profile picture address, channel name and the access keys that let us read your chat. While you use ChatArcade we also keep your coin balance, the items you own, your last 100 transactions, your overlay settings and your channel's overlay key.

What other people can see

Chat nicknames and scores appear on the stream overlay and on the site's leaderboards. While your overlay is connected, your channel name appears in the live list. Nothing else about you is shown publicly.

Age

ChatArcade is not meant for children under 13. Kick and Twitch set their own minimum ages and you need an account with one of them to sign in. If we learn that we hold data belonging to a child under 13, we delete it.

Chat messages

We read your chat live to spot game commands. Ordinary chat messages are not written to disk; for a jump, only the nickname and the score are saved. If the streamer turns on !ai, viewers' !ai questions and the bot's answers are kept so it can follow up and recall earlier conversations, for the time the streamer picks: 365 days by default, between 1 and 365 days, or until deleted if the streamer chooses that. The streamer can clear this memory from the ChatArcade panel. If the streamer turns on viewer notes (off by default), the bot keeps short, non-sensitive topics a viewer says about themselves, such as a game they play, for 90 days by default (7 to 365); the message itself is not kept, and the streamer can view and delete the notes in the panel. If the streamer also lets the AI read chat, the latest chat messages are kept in memory only and cleared when the stream ends.

Arcade Points, rewards and questions

If a streamer turns on Arcade Points in their channel, we store, per channel, the platform ID and nickname of each viewer who plays there and every points movement: landing rewards, jackpot, Plinko, reward purchases and refunds. The balance is calculated from these records, so they are not edited one by one; if something needs correcting, a reversing entry is added. When a viewer redeems a reward, the text they type with it (for example a song name) is kept so the streamer can fulfil it, and so are questions sent to the streamer with !sor. Points on Kick and on Twitch are kept separately and are never merged with coins.

Patreon

If you link your Patreon account, we store its ID and a record of each support payment: identifier, amount, date and status. Card details never reach us. Patreon handles the payment, and we only see whether it went through.

Cookies and browser storage

One signed cookie keeps you logged in for 30 days. If you open another streamer's invite link, a second cookie remembers that invite for 30 days so it can be credited when you sign in. Your browser also remembers your language and sound preferences locally. There are no advertising or tracking cookies.

No tracking

ChatArcade contains no analytics and no third-party scripts, and no ads are loaded today. Your IP address is used for a few seconds in memory to limit abuse; the address itself is not written to disk. So that nobody can invite themselves, a short digest of the network you sign in from, made with a secret key, is stored instead of the address: at most 5 networks, and digests older than 30 days are removed the next time you sign in.

Advertising (Google AdSense)

We have applied to Google AdSense. Until we switch ads on, the site only carries Google's site-ownership tag, which loads nothing in your browser. If we switch ads on, they will appear only on a few public guide pages, never in the dashboard, on stream overlays, in the Market, on payment pages or in the Windows app. Google and its partners may then use cookies to show and measure ads, and visitors in the EEA, the UK and Switzerland will be asked for consent first. You can read how Google uses data at policies.google.com/technologies/partner-sites and turn off personalised ads at adssettings.google.com. Ads never earn coins, Arcade Points, VIP or any other reward. We will update this page before ads go live.

Who we share with

We do not sell your data. Information travels to Kick, Twitch and Patreon only as part of connecting your own account to them; each has its own privacy policy. When a viewer uses !ai, the question and the context needed to answer it (that viewer's recent !ai turns and, if the streamer turned them on, viewer notes and recent chat) are sent to our AI provider, OpenAI, or to Groq if OpenAI is unavailable. Questions about current events may also be looked up with OpenAI's web search. No account IDs are sent, and viewer names in the !ai history and chat are replaced with labels first. These providers process the data under their own privacy policies.

How we protect it

The site is served over HTTPS. Your session cookie is signed and cannot be read by scripts in your browser. Files holding access keys, wallets and payment records are written with owner-only permissions and saved atomically so a crash cannot corrupt them. No method is perfect, but nothing here is left casually exposed.

Where your data is processed

Your data is processed on ChatArcade's own server in Turkey, not on a third-party platform. If you are in the European Economic Area, this means your data is transferred outside it. Kick, Twitch and Patreon process their own part of the data on their own infrastructure.

Keeping and deleting

We keep your data while your account exists. Choosing Disconnect in the profile menu cancels the chat subscription and deletes the stored access keys. Scores and coins are removed on request: write to us and we'll delete them.

Your rights

You can ask what we hold about you, have it corrected or deleted, or object to how it is used. Turkish data protection law applies; if you are in the EU, the equivalent rights under the GDPR apply as well, including the right to complain to your national data protection authority. Write to us and we will answer.